For a service that’s all about interacting with other (alleged) humans, Gmail does a curiously poor job of putting people front and center. Sure, the Gmail inbox is all about communication—but have you ever found yourself staring at an email and struggling to remember what you know about the person who sent it or exchanges you’ve had in the past? If you interact with enough mammals over email, it’s bound to happen. And Gmail just doesn’t have particularly powerful tools for providing the on-demand context you need to successfully navigate your way out of that situation. Up until a matter of months ago, in fact, Gmail didn’t have any real form of integration with its companion Google Contacts service. Late last year, Google added a Contacts panel into the website’s sidebar, which was a significant step—but the information in that panel is still pretty limited and lacking. You can see basic contact info for people who emailed you and a list of past emails involving them, and that’s about it. If you want any additional details, you’ll have to stop what you’re doing, click away from the message, and move over to a whole other page to find it.
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The Gmail-enhancing superpower you didn’t know you needed