Why people are turning to robots when they’re sad and anxious at work

The global pandemic has created a seismic shift in workplace mental health, with over three-fourths of workers saying that this is the most stressful year ever. That’s according to a global study by my company, Workplace Intelligence, and Oracle which surveyed more than 12,000 workers at all levels across 11 countries. Now more than ever, leaders need to put mental health at the top of their agenda and address this issue. Employees can’t possibly perform at their best when they are suffering inside. And poor mental health is now inescapable as employees work remotely with no separation between their work and personal lives. The study found that 85% of respondents’ mental health issues at work negatively affect their home life, causing things like suffering family relationships, isolation from friends, reduced happiness, and sleep deprivation. The mental health epidemic at work persists because of the stigma around it. Employees are afraid to speak out about how they feel due to fear of being ostracized by their teams, or even being laid off Read More …

Remote work can’t change everything until we fix this $80 billion problem

Providing reliable, high-speed internet to remote parts of the U.S. has been a challenge for years. And the COVID-19 pandemic has created a renewed sense of urgency to solve it. Since the outbreak, many employers have outlined plans to make their remote work policies permanent. Many knowledge workers are taking this opportunity to leave big cities for more rural destinations. This presents a significant economic opportunity for rural communities, but only in those areas that can offer residents access to robust broadband internet. Finally solving America’s digital divide will depend on either a technological innovation or governmental intervention Read More …

The end of unlimited Google Photos storage is part of a bigger pivot

There are two ways to look at Google’s recent announcement that it will discontinue unlimited Google Photos storage starting next June. The first is Google’s official explanation: People are uploading a lot more photos and videos than they used to, making the service harder to sustain for free. “When we launched Google five years ago, the upload velocity that we had then, versus today’s mobile world, is a lot different,” Google Photos VP Shimrit Ben-Yair told me recently. But there’s another explanation that Google didn’t make quite as explicit: The end of unlimited Google Photos storage marks a pivot of sorts for the search giant, away from being so overwhelmingly dependent on targeted ads as its dominant business model. The future of Google could be as much about subscription revenue as advertising, with Google Photos’ push for paid cloud storage as the centerpiece of those efforts. Beyond the ad business Google’s shift away from an ad-centric model isn’t entirely new. While advertising made up nearly 90% of the company’s revenues in 2015, that share has since fallen to 83.9% last year and 80.6% over the first nine months of 2020. Nonadvertising revenue comes from the apps and media people buy from the Google Play Store, sales of devices such as Pixel phones and Nest speakers, subscriptions to services such as YouTube TV, and Google’s enterprise business, which includes cloud computing services and business-class productivity tools. Still, there are signs that Google may be accelerating those nonadvertising efforts, with subscription revenue as the focal point. Last month, for instance, Google discontinued unlimited cloud storage for business users as part of its rebranding from G Suite to Google Workspace . Instead of getting unlimited storage for $12 per user per month, teams with at least five members will get 2 TB of storage per user at that price. Companies must pay $18 per month per user for 5 TB of storage, and Google doesn’t even advertise the price of unlimited storage, which it only offers through its sales department. Google also sharply increased the price of its YouTube TV streaming bundle over the summer, from $50 per month to $65 per month. While other live TV services have also raised prices, and TV networks deserve most of the blame for making pay TV too expensive, the price hike shows that Google’s become more intent on making the service profitable. Google’s also added a few new subscription services over the last year or so. In September 2019, it launched Play Pass , a $5-per-month bundle of Android apps and games from the Google Play Store. A couple of months later, it got into the cloud gaming business with Stadia . And just last month, Google started selling Pixel phones on a subscription basis to customers of its Google Fi wireless service, helping to ensure that they stay connected to the company’s cellular plans over the long haul. All of this suggests that Google isn’t feeling as confident in the advertising business as it used to, and for good reason: Threats to its longstanding cash cow are everywhere Read More …

Crisis hotlines are bracing for the COVID-19 holiday season

Americans have suffered a cascade of instability, illness, death, job loss, and school closures this year. The added stressors could make for a rough holiday season. Crisis hotlines and text apps that counsel people under acute duress are optimistic that this season may be less chaotic than usual, as families have settled into being homebound. But just in case there are issues, crisis lines are staffing up. Contrary to popular belief, the holidays are relatively quiet for crisis lines. Calls dwindle and organizations that respond to crisis lines offer volunteers a much-needed break. However, because this year has been unusually difficult, crisis lines will keep staffing up to prepare for a possible rise in calls and texts. Because of the rising number of COVID-19 cases, some people are opting to spend the holidays alone instead of spending it with friends and family. People are already feeling more anxious and depressed than normal. Isolation could make that worse. “Volume is up even pre-holiday. It’s up from last year. It’s consistent with what we get in the spring, which is our highest volume during the year. So, we’re going into this with a different baseline,” says Beverly Marquez, CEO of Rocky Mountain Crisis Partners, an organization that supports crisis lines in Colorado. While official reports of child abuse have dropped substantially this year, calls to crisis hotlines have increased . Meanwhile, in September, the New England Journal of Medicine published a perspective that called intimate partner violence a “pandemic within the pandemic.” The report noted that in some regions reports of domestic abuse dropped 50% below the usual—not because incidents were dropping, but because people confined at home have not been able to safely reach out for help. Read More …

Silicon Valley expects a chillier relationship with Biden than Obama

Now that the Biden administration has announced a transition team and is gradually announcing key advisory and cabinet appointments, the posture of the new administration toward Silicon Valley is becoming clearer. And it’s not the look of a budding friendship. When Biden last worked at 1600 Pennsylvania Ave., the White House had an open and friendly relationship with Silicon Valley. For example, the Obama administration also recruited talent from Silicon Valley to form the U.S. Digital Service , the elite technology “startup” within the White House that helped government agencies streamline systems and exploit new agile development methods. Obama also created the position of U.S. chief technology officer within the Office of Science and Technology Policy. From a regulatory standpoint, the tech industry enjoyed a light touch during the Obama years. Its relationship with the Biden administration will likely be different and less trusting. That’s one of the reasons it’s closely watching the formation of the new Biden administration, now in its beginning stages. There’s a lot to watch, since so many government agencies now impact the business of tech. Some high-level appointments, such as Ron Klain as chief of staff, will deal with a broad spectrum of issues, many of which don’t touch tech directly. But others, like the appointment of Janet Yellen as Treasury secretary could, for example, have implications for digital currencies and other financial tech. “There are enormous fintech issues that will be facing the financial regulators, most principally the office of the Comptroller of the Currency, but some issues that’ll touch upon the FDIC, Federal Reserve ,and Treasury as well,” says Jeff Hauser, founder and director of the Revolving Door Project, which tracks presidential appointees who come from various industries. Antitrust under Biden Of chief concern to Big Tech is the Biden administration’s thinking on antitrust. Proposals for breaking up big tech companies in the last couple of years from people such as Massachusetts senator and former presidential candidate Elizabeth Warren have ridden a wave of populist feeling in the country. The Department of Justice has already filed an antitrust lawsuit against Google in federal court, and the Federal Trade Commission is reportedly in the final stages of deciding whether to file its own suit against Facebook. The agencies are also conducting investigations into alleged anticompetitive aspects of marketplaces run by Amazon and Apple. The Valley is waiting for Biden to announce his attorney general and FTC chair , which could tell a lot about the new administration’s plans to control Big Tech. I don’t think this administration is going be kind to Big Tech in general.” Eric White, Seismic Capital Company Biden said precious little about antitrust on the campaign trail, but his statements on adjacent issues give some clues to his thinking Read More …