Tag: management

Exclusive: Biden appoints Clare Martorana to lead the White House’s digital efforts

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President Joe Biden is appointing Clare Martorana, a veteran of the U.S. Digital Service and a former health tech executive, to oversee White House efforts to upgrade the government’s creaky tech infrastructure. As Chief Information Officer for the United States, Martorana will be in charge of bolstering the federal government’s cybersecurity, modernizing IT systems, and making government websites more accessible for all citizens. Martorana, the nation’s first openly lesbian U.S. CIO, has also been tasked with ensuring that digital election information and online voter registration are accessible to everyone, including people with disabilities and people with limited understanding of English. This part of the role is particularly important for Biden, who recently issued an executive order that aims to strengthen voting access. [Photo: OPM] Martorana, who previously held the same position at the Office of Personnel Management, has more than a decade of experience as an executive at health technology companies, include WebMD and Everyday Health. In October 2016, she joined the USDS’s team at the U.S. Department of Veteran Affairs, where she led an effort to modernize the agency’s digital infrastructure and make it easier for veterans to access and manage their benefits online. At the VA, Martorana used the principles of human-centered design to bring veterans into the process of designing and developing technology. “From rebuilding Veteran-facing applications to creating a personalized dashboard where Veterans can see their benefits in one place, our approach was the same: Veterans were at the center of every decision we made,” wrote Martorana and USDS design director Kat Jurick about their work at the agency in 2019 . She and her team received feedback from more than 2,000 veterans leading up to the 2018 launch of a new centralized website through which vets can access services. The Veteran Affairs Digital Services team later won a Samuel J. Heyman Service to America Medal for the site. Read More …

Chrome OS did lots of growing up in its first decade—and there’s more to come

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It’s downright astounding how much difference a decade can make. In May 2011, Google’s defiantly minimalist new computing platform—a little something the company called Chrome OS—shipped to consumers for the first time, on laptops from Samsung and Acer. That was the culmination of a journey that began when Google unveiled Chrome OS in the summer of 2009 and continued with an experimental prototype called the Cr-48 in December 2010. It’s easy to forget now, but Chrome OS got its name because at the beginning, it was quite literally the Chrome operating system . The earliest versions of Chrome OS revolved entirely around the browser, with a deliberate omission of any traditional operating system elements. And boy, were those early versions jarring to use. When you signed into the original Chrome OS system on the decidedly understated CR-48 laptop, which was provided to a small pool of journalists and testers, all you were greeted with was a full-screen Chrome browser window. There was no desktop, no taskbar, and not much of anything else in sight. Heck, you couldn’t even close the browser window, as there was nothing beneath it. It was “quite a different type of computing environment,” as I put it in my own first impressions , and it felt “very foreign” to use. In 2010, Google’s experimental CR-48 was the first Chromebook—but you couldn’t buy it. [Photo: courtesy of Google] Unusual as the arrangement may have seemed, you’d better believe it was that way by design. In its initial introduction of Chrome OS, Google described the software as “a natural extension of Google Chrome”—with an interface that was “minimal to stay out of your way.” The Chromebook was meant to be a pure, unadulterated window to the web—no apps, no distractions, and no typical computing hassles to slow your tab-based wandering down. Power up a Chromebook today, and you’d hardly even know it’s an evolution of the same platform Read More …

The startup that saved the restaurant industry in the nick of time

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Nick Kokonas, CEO of the restaurant reservations platform Tock, is meeting a handful of new employees over Zoom for the first time. The latest hires of his rapidly growing Chicago-based company are tuning in from their apartments. He’s logging in from a house in Lake Tahoe that he’s rented for a few weeks in January in an attempt to take a vacation after an extraordinarily busy year.  The plan is to welcome his employees to the company with an introductory pep talk. He’ll explain how his 6-year-old reservation system is designed to help chefs manage both their dining rooms and kitchens more efficiently. He’ll go on to tell them about the way it threw a lifeline to independent restaurants during the pandemic by allowing their kitchens to offer take out and delivery service on better terms than other platforms. And then he’ll explain how the 140-person company is now taking on some of the biggest industry players with a tech platform that gives more control to chefs and restaurateurs. He is, after all, co-owner of Chicago’s renowned Alinea restaurant, along with several other eateries in the city, and has spent the past decade and a half thinking about what a restaurant needs to survive and even thrive.  But before he begins, Kokonas wants to set one thing straight: He did not purchase the large wooden yin-yang that hangs above his head. “This is not my house. This is not my yin-yang,” he tells his new hires. “This is T. Read More …

The 10 most innovative security companies of 2021

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With so many people working from home on their personal devices during the coronavirus pandemic, cybersecurity has gotten more important than ever. Security companies have developed new ways to protect people from malicious activity on their phones and computers—even when they’re on their own—by detecting phishing messages, political misinformation, denial-of-service attacks, and other types of cyberattacks. They’ve also come up with new techniques to help stop fraud by confirming that people are who they say they are without relying so much on passwords and centralized databases that can themselves be targets for criminals. And they’ve built new systems for securing people’s most sensitive business data, whether it needs to be accessible on corporate servers or on individual employee cellphones. Camille François , Chief innovation officer at Graphika. [Photo: Taylor Kay Johnson ] 1. Graphika For tracking disinformation campaigns around the world through the 2020 elections and beyond Researchers at the social network analysis company Graphika made a name for themselves in 2020 by reporting suspected Russian operations targeting conservative voters before the U.S. presidential election, flagging Chinese state efforts targeting Taiwan, and discovering global misinformation around COVID-19. Working with competing companies—including Facebook, Google, and Twitter—helps Graphika spot deceptive activities that aren’t limited to just one site and get posts taken down, rooting out online disinformation. For more on why Graphika is a 2021 Most Innovative Company, click here .  2. Identiq For using cryptography to allow companies to vouch for users without sharing personal data Identiq lets companies verify that new customers are who they claim to be based on digital references from other companies in its network. It has developed cryptographic tools to let companies confirm they’re talking about the same person without having to actually share any data with Identiq or even with each other, meaning fewer opportunities for data breaches or privacy violations. Because data comes from partner businesses’ own systems, it can essentially be kept permanently up to date. For the system to work, Identiq needs a critical mass of business, and a May 2020 virtual summit brought praise from companies like transportation booking company Gett, gift card and payment tech company Blackhawk Network, and international payment company PayU. 3. ZecOps For spotting the hacks that can cause apps to crash—on iOS, Android, Windows, and Linux ZecOps makes automated software that spots when apps crash on computers and phones, then tries to find out what went wrong Read More …

The 10 most innovative enterprise companies of 2021

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In a year when businesses of every size and description in all sectors were forced to adapt to unprecedented global upheaval, these 10 companies offered innovations that helped enterprises not only to survive but to thrive. 1. Twilio For facilitating face-to-face communication during an era of social distancing and global lockdown During the pandemic, usage of Twilio ‘s omnichannel (voice, text, chat, video, email) communications applications doubled; after receiving expedited HIPAA certification in March, the company became the go-to choice for much of the healthcare industry and began offering its video platform for free to organizations dealing with COVID-19 restrictions. The video business unit has seen a 540% year-over-year increase in weekly minutes. 2. Cloudflare For providing free security during a very insecure year One of the few U.S. internet firms doing business in China, Cloudflare expects its partnership with JD Cloud to lead to 150 new data centers on the mainland. During the COVID-19 crisis, the company offered Cloudflare for Teams to small businesses for free and also offered a free suite of its products to government agencies. Another free suite of services, Cloudflare for Campaigns, protected candidates from cyberattacks and hackers during the election cycle. The company’s largesse did not hurt its bottom line: Q2 revenue exceeded $100 million, up 48% year over year. 3. Elastic For making search faster and more secure The search technology utilized by many major companies (Cisco, Pfizer, Shopify, and Walmart, to name a few), Elastic last year released four new versions of its machine learning-native core stack and partnered with Defending Digital Campaigns, providing free endpoint security to presidential and congressional campaigns. The company’s revenue grew by 44 percent year over year. 4. Honeywell For advancing the state of quantum computing Last year, this hundred year old company came out of nowhere to launch what may be the most powerful quantum computer in the world. Honeywell ‘s Quantum Solutions utilizes a “trapped ion” process that is slower but more accurate, and since its launch in March 2020, the company has grown its share of voice within the quantum computing industry from 1 percent to 25 percent. 5. Microsoft For democratizing at scale the ability of non-coders to build apps Six years after its initial launch, Microsoft ‘s Power Platform has continued to evolve and expand to empower employees to build web and mobile apps without having to write any code. From automating workflows to building chatbots, the four pillars of the Power Platform—Power BI, Power Apps, Power Automate, and Power Virtual Agents—have facilitated workplace innovation at a time when companies of every size have had to adapt to a disruptive global crisis. 6 Read More …