‘Never let a crisis go to waste’: How 3 CEOs helped their companies thrive in a pandemic

The COVID-19 pandemic has prompted different responses from company CEOs seeking to ensure their businesses survive. Keeping their employees safe has been the first priority, but beyond that, their task has involved understanding the situation, launching countermeasures, and trying to evolve ways of working to ensure their businesses can continue. We spoke to the chief executives of three major companies in three very different industries. In their responses to the crisis we found that Winston Churchill’s adage of “never let a crisis go to waste” was as relevant as ever, with businesses finding positives during the pandemic. Accelerate strategy Shipping giant AP Møller-Maersk embarked on a historic transformation in 2016 to become an integrated transport and logistics company—combining its shipping line, port operations, and freight forwarding businesses into a single entity. However, progress had been limited . The pandemic brought unprecedented challenges to Maersk’s customers who, faced with falling demand, had to manage their global supply networks as effectively as possible. They wanted better information across the supply chain and the ability to change outcomes while goods were in transit. These demands affirmed Maersk’s strategy to shift from being a port-to-port container transport company to an integrated, end-to-end logistics company, making use of digital technologies to provide the connectivity and visibility that customers required. Maersk’s customers turned to its blockchain-enabled supply chain platform TradeLens , where the number of transactions almost tripled from 70,000 a week in January 2020 to 194,000 a week in June. Transactions through Maersk.com increased by 20% to 25% between January and October 2020. Maersk’s CEO Soren Skou told us: “The investments we made in the last five years in digital capabilities came in very handy during COVID-19.” The pandemic accelerated Maersk’s technological transformation efforts, which led to new digital products and services while modernizing its customer interface, back-end infrastructure, and assets such as ships and terminals. Maersk also built expertise through acquisitions, purchasing warehousing and distribution company Performance Team , and customs management firm KGH Customs . Skou was able to apply what he’d learned from the financial crisis of 2008-09, when Maersk and its competitors fought for market share and ended up driving down freight rates. This time, Skou focused on profitability: cutting capacity by 20%, but filling the remaining vessels even as the pandemic caused shipping volumes to drop. The plunging price of oil also helped Maersk’s financial performance, and its earnings actually increased in the first three quarters of 2020 , despite near-paralysis of the global economy. Scale-up innovation Large companies are often seen as slow and trailing in innovation compared to smaller, more nimble competitors. Standard operating procedures mean they focus on developing “perfect” solutions, testing in pilot markets and proving the business case over a couple of years, before finally rolling out—by which time they have probably missed the boat. Mars Petcare, a global leader in pet food and pet health services, found that COVID-19 necessitated scaling up innovation Read More …

Remote work can’t change everything until we fix this $80 billion problem

Providing reliable, high-speed internet to remote parts of the U.S. has been a challenge for years. And the COVID-19 pandemic has created a renewed sense of urgency to solve it. Since the outbreak, many employers have outlined plans to make their remote work policies permanent. Many knowledge workers are taking this opportunity to leave big cities for more rural destinations. This presents a significant economic opportunity for rural communities, but only in those areas that can offer residents access to robust broadband internet. Finally solving America’s digital divide will depend on either a technological innovation or governmental intervention Read More …

For the best deals on almost anything, check these 3 sites first

We’re now officially neck deep in holiday deal ads, even though it feels like the holiday shopping season lasts half the year. (Fun fact: I received my first Black Friday email on October 13 this year—it was from Best Buy, for those of you keeping score.) The problem with every store in the history of retail offering holiday deals is that they each expect you to visit their sites to sift through all the would-be bargains. There’s got to be a better way! There is a better way. A much better way. I haven’t paid full price for something since I happily overpaid for a Nintendo Wii bundle in 2006. I also have almost no time to shop. So how do I score the best cheapskate-friendly deals? Here are the three sites I visit every time I’m in the market to buy something. DealNews: for a little bit of everything You’re not sure what you want; you just want deals. For you, there’s DealNews Read More …

As psychedelics enter a new era, Errol Morris’s new doc explores their original evangelist

While the U.S. has been seized by both a pandemic and an epic undermining of its democratic processes, psychedelics are undergoing their own revolution. Perhaps it should come as no surprise that drugs associated with existential awakening should accompany movements like Black Lives Matter, which oppose systemic inequity. It’s in this moment that filmmaker Errol Morris has decided to fix his camera lens on Joanna Harcourt-Smith, the onetime girlfriend of psychedelics evangelist Timothy Leary, called “the most dangerous man in America” by President Richard Nixon. Timothy Leary was a Harvard lecturer and psychology researcher who, alongside assistant professor Richard Albert, created the Harvard Psilocybin Project between 1960 and 1962. The project sought to understand how the human mind interacted with hallucinatory drugs like LSD and psilocybin, the active ingredient in magic mushrooms, which were both legal at the time. Leary was later dismissed from Harvard for proselytizing the virtues of using LSD and for his lax if not unscientific approach to experimentation. After leaving Harvard, Leary was propelled into pop culture fame. His numerous run-ins with the law and the loud condemnation from Nixon helped seal his status as an icon of the counterculture revolution. The film, called My Psychedelic Love Story , follows the five year relationship of Harcourt-Smith and Leary as they tripped from country to country evading U.S. law enforcement and meeting new friends. Premiering on Showtime on November 29, the film is a high drama story that is rendered absurd in the light of 2020 drug legislation. Joanna Harcourt-Smith in My Psycehdelic Love Story . [Photo: Nafis Azad/Courtesy of SHOWTIME] “It’s certainly ironic that this whole thing was propelled forward by drugs laws that we now see as insane,” says Morris. “But the war on drugs has always been nonsense.” When Harcourt-Smith and Leary met, he was on the run from U.S Read More …

Silicon Valley expects a chillier relationship with Biden than Obama

Now that the Biden administration has announced a transition team and is gradually announcing key advisory and cabinet appointments, the posture of the new administration toward Silicon Valley is becoming clearer. And it’s not the look of a budding friendship. When Biden last worked at 1600 Pennsylvania Ave., the White House had an open and friendly relationship with Silicon Valley. For example, the Obama administration also recruited talent from Silicon Valley to form the U.S. Digital Service , the elite technology “startup” within the White House that helped government agencies streamline systems and exploit new agile development methods. Obama also created the position of U.S. chief technology officer within the Office of Science and Technology Policy. From a regulatory standpoint, the tech industry enjoyed a light touch during the Obama years. Its relationship with the Biden administration will likely be different and less trusting. That’s one of the reasons it’s closely watching the formation of the new Biden administration, now in its beginning stages. There’s a lot to watch, since so many government agencies now impact the business of tech. Some high-level appointments, such as Ron Klain as chief of staff, will deal with a broad spectrum of issues, many of which don’t touch tech directly. But others, like the appointment of Janet Yellen as Treasury secretary could, for example, have implications for digital currencies and other financial tech. “There are enormous fintech issues that will be facing the financial regulators, most principally the office of the Comptroller of the Currency, but some issues that’ll touch upon the FDIC, Federal Reserve ,and Treasury as well,” says Jeff Hauser, founder and director of the Revolving Door Project, which tracks presidential appointees who come from various industries. Antitrust under Biden Of chief concern to Big Tech is the Biden administration’s thinking on antitrust. Proposals for breaking up big tech companies in the last couple of years from people such as Massachusetts senator and former presidential candidate Elizabeth Warren have ridden a wave of populist feeling in the country. The Department of Justice has already filed an antitrust lawsuit against Google in federal court, and the Federal Trade Commission is reportedly in the final stages of deciding whether to file its own suit against Facebook. The agencies are also conducting investigations into alleged anticompetitive aspects of marketplaces run by Amazon and Apple. The Valley is waiting for Biden to announce his attorney general and FTC chair , which could tell a lot about the new administration’s plans to control Big Tech. I don’t think this administration is going be kind to Big Tech in general.” Eric White, Seismic Capital Company Biden said precious little about antitrust on the campaign trail, but his statements on adjacent issues give some clues to his thinking Read More …